SAM Labs is a London internet of things startup with a very successful Kickstarter campaign. They focus on helping get ideas to product via wireless building blocks, think smart legos. Engineering becomes fun and transparent, SAM helps you get to materialize your imagination.
SAM Labs' team is full of engineering genius however they had never shipped such a large amount of packages all in one go. With only 4 different SKUs, they knew that it was going to be repetitive and wanted minimize picking mistakes. They had heard from their other crowdfunding friends of some of the pitfalls like customs and duties, shipping address data management and surprisingly high postage costs. Doing a mail merge which they could easily do as engineers wasn't good enough as it only got the address on the shipping label.
Using Simple Merchant, Kevin didn't have to worry about the shipping details. He was able to get Royal Mail business rates without having to sign up with Royal Mail and go through their arduous signup.
Picking and packing 750 packages is not easy but with batch processing it saved them tens of hours. Simple Merchant automatically grouped the 4 SKUs so they could focus on completing one SKU at a time, in descending count order and with no mistakes.